IT Service Desk Analyst
2.
9 Quick Apply Full-time 9 hours ago Full Job Description The Service Desk Analyst will provide level one technical support for internal customers to help resolve computer hardware, software, or other technical issues independently or while working closely with other IT department members.
ESSENTIAL JOB FUNCTIONS:
Answers and resolves 35-50 inbound incidents per day over the phone, remotely, or in person efficiently and professionally at a large corporate service desk.
Offering a variety of Level One solutions by diagnosing hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN, and VPN access in Windows 10 and Microsoft Office 2016 & 365 environment.
Configures hardware including desktops, laptops, mobile devices, servers.
Deploys images and customizes the software based on provided work instructions.
Maintains and protects assets and property including spare parts, client-supplied products, loaners, tools, test equipment, etc.
Proficiently Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution.
Effectively Translates moderately complex, technical concepts into easy-to-understand language to assist non-technically oriented customers.
Records all interactions with customers in an incident management tracking tool (ServiceNow).
EDUCATION & EXPERIENCE REQUIRED:
Bachelor's degree or 2
years of IT-related experience Or any combination of experience or education Experience with a networked computer environment Experience Working with a knowledge base or knowledge tool KNOWLEDGE SKILLS & ABILITIES:
Knowledge of Windows 7/10, Office 2016 & 365, Active Directory, remote tools (Altiris, Dameware, FastSupport), and iPhone support Airwatch Agent, Bitlocker, and Sophos Safeguard experience a plus Ability to work under moderate supervision Strong Communication skills Conduct tasks and assignments as directed Contribute to team objectives and goals Manages time and resources effectively through the organization, multi-tasking, delegation, time management skills ADDITIONAL REQUIREMENTS:
Ability to travel up to 5-10% May be required to travel to secondary location 1-2 times per month as needed May be required to stand for some or part of the day Moderate to heavy lifting may be required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age, or status as a disabled veteran or veteran of the Vietnam era.
Job Type:
Full-time Pay:
$26.
50 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year 2 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Huntington Beach, CA 92647:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Required)
Experience:
Help desk:
1 year (Required) Windows:
1 year (Required) Technical support:
2 years (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Quick Apply Full-time 9 hours ago Full Job Description The Service Desk Analyst will provide level one technical support for internal customers to help resolve computer hardware, software, or other technical issues independently or while working closely with other IT department members.
ESSENTIAL JOB FUNCTIONS:
Answers and resolves 35-50 inbound incidents per day over the phone, remotely, or in person efficiently and professionally at a large corporate service desk.
Offering a variety of Level One solutions by diagnosing hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN, and VPN access in Windows 10 and Microsoft Office 2016 & 365 environment.
Configures hardware including desktops, laptops, mobile devices, servers.
Deploys images and customizes the software based on provided work instructions.
Maintains and protects assets and property including spare parts, client-supplied products, loaners, tools, test equipment, etc.
Proficiently Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution.
Effectively Translates moderately complex, technical concepts into easy-to-understand language to assist non-technically oriented customers.
Records all interactions with customers in an incident management tracking tool (ServiceNow).
EDUCATION & EXPERIENCE REQUIRED:
Bachelor's degree or 2
years of IT-related experience Or any combination of experience or education Experience with a networked computer environment Experience Working with a knowledge base or knowledge tool KNOWLEDGE SKILLS & ABILITIES:
Knowledge of Windows 7/10, Office 2016 & 365, Active Directory, remote tools (Altiris, Dameware, FastSupport), and iPhone support Airwatch Agent, Bitlocker, and Sophos Safeguard experience a plus Ability to work under moderate supervision Strong Communication skills Conduct tasks and assignments as directed Contribute to team objectives and goals Manages time and resources effectively through the organization, multi-tasking, delegation, time management skills ADDITIONAL REQUIREMENTS:
Ability to travel up to 5-10% May be required to travel to secondary location 1-2 times per month as needed May be required to stand for some or part of the day Moderate to heavy lifting may be required All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age, or status as a disabled veteran or veteran of the Vietnam era.
Job Type:
Full-time Pay:
$26.
50 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year 2 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Huntington Beach, CA 92647:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Required)
Experience:
Help desk:
1 year (Required) Windows:
1 year (Required) Technical support:
2 years (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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